Privacy policy

How we handle your info

Privacy Policy for Mountain of Agents

Last updated March 18, 2015

Mountain of Agents, LLC (referred to as Mountain of Agents™, "us", "we" and "our") takes your privacy seriously. The purpose of this privacy policy is to make you aware of what personal information Mountain of Agents collects about you through your use of the services available on www.mountainofagents.com (the "Site") and through third party applications, and how and for what purposes that information is used. The services available on the Site, whether accessed directly, or through third-party applications, are referred to as the "Services." This Privacy Policy applies to all visitors, registered users and others who access or use the Services ("Users").

Mountain of Agents reserves the right to and may modify, amend or update this Privacy Policy from time to time without advance notice to you. Our Privacy Policy is available on the Site. We recommend that you review our Privacy Policy each time you use the Services. If you do not agree to any provision of this Privacy Policy, or any update or modification to the Privacy Policy, please do not use the Services.

Your use of the Services is subject to Mountain of Agent’s Terms of Use. Please review Mountain of Agent’s Terms of Use. The Terms of Use are incorporated by reference into these Terms and may be accessed by the following link: https://www.mountainofagents.com/terms.

Information You Give Us

Information collected from you will vary, depending on how you use the Services and what information you may choose to provide to us (whether through email or otherwise). It is possible to browse most sections of the Site without submitting any personally identifiable information. Personally identifiable information means individually identifiable information about you that we collect online, including your full name, a username and password, email address, phone number, zip code, physical address, links to social media accounts, agency affiliation and agency address, if applicable, or, for certain e-commerce transactions, your credit card information ("Personal Information"). If you choose to take advantage of some of our services, or to access certain tools or Site or functionality, you may be asked to provide Personal Information. You can choose not to provide us with Personal Information, but then you may not be able to fully take advantage of certain features of our Site and we may not be able to provide you with certain requested information or services.

Automatically Collected Information

Like many websites, we automatically track certain information about you as you use our Services to help us to better understand how the Services are used and how we can enhance your overall experience. This information we collect may include your computer’s Internet Protocol address, the URLs and Site pages you have visited, the number of times you visit each Site page, what downloads and search queries you have made, how long you spent on particular sections of the Site, and your browser type. This automatically gathered data includes information provided through the use of "cookies." Cookies are small files that we send to and store on your computer or mobile device so that we can recognize it as a unique machine the next time you visit the Site.

Information that is automatically gathered may be shared in aggregate form with other third parties, including listing providers and advertisers. When such data is aggregated, all Personal Information is eliminated. Nevertheless, all information relating to real estate agents that is public information may be shared or sold to a third party.

Mountain of Agents enables Google Advertising Features, which collects data about its traffic via Google advertising cookies and anonymous identifiers in addition to data collected through Google Analytics. Check Google Analytics' currently available opt-outs for the web to change these preferences. We also are working with Twitter to collect data for remarketing purposes. You can adjust Twitter’s privacy controls to opt out at any time.

User-Requested Services and Information

Certain services on our Site may require you to share your Personal Information with us. The information you submit to us in order to access or use the Services is used by us to provide the information or service you have requested. We may also share this information with others, but only to the extent necessary to fulfill your request or to facilitate your use of the Services. When sharing such information in such a manner, we may also share your Internet Protocol (IP) address. In addition, we may use any registration information that you submit as set forth in the "Registration Information" paragraph below.

We may use other companies and individuals to perform supporting functions for the various tools, functionality, products and services offered through our Services on our behalf such as the shopping cart and customer account functions. These service providers may have access to your Personal Information and may store Personal Information on their servers, however, they will not be permitted to use the Personal Information collected from you for any other purpose other than performing the support functions for Mountain of Agents.

For services offered to you jointly by us and a third party, your Personal Information may be shared with or independently gathered by the third party. In these situations, Mountain of Agents will only use your Personal Information as outlined in this Privacy Policy, but the third party may use the information differently. You can tell when a product or service is offered by a third party, because you may receive a notification, or a page of the Site may be "co-branded" and display the third party’s logo and/or name along with our own or you will be linked to the third party's site to complete the transaction. Please be aware that each company we do business with has its own policies regarding the use and protection of your information that may be different than ours. You should make sure to read the policies of each of these companies.

User-Initiated Communication

Portions of the Site may enable you to send email to us or to third parties. Your Internet Protocol (IP) address may be included in any email that you send, whether to us or to third parties. Whenever you choose to initiate these kinds of communication with us, or anyone else, you may be contacted in return. Also, remember that our member listings are open to the public, and therefore, all public member profiles can be seen by anyone and are not protected by us or any other entity. Please use your own discretion when deciding what to write in the "About" section in your member profile and what contact details to include. We reserve the right, in our sole discretion, to edit or delete inappropriate profiles from the Services. This reservation of rights shall not under any circumstances obligate us to conduct such edits or deletions, nor shall it cause us to be liable for any such edits or deletions.

Referrals

If you choose to contact a real estate agent via our contact form, by phone, email or via their social media accounts, expect to be contacted by them directly. Any information shared with a real estate agent or User is done at your own risk. Mountain of Agents is not responsible for any information you share with a real estate agent or User.

Users who are real estate agents may receive information from Users, including, without limitation, User Personal Information. Because protecting consumer privacy is important, we require that you treat data received from Mountain of Agents Users in accordance with this Privacy Policy. You may only use the information sent to you via our Sites for the purposes of providing the advertised products and/or services to the User. We require that you otherwise not share, use or transmit this information to or with any third party without the User’s consent.

Protection of Rights

We will release Personal Information if we believe that such action is appropriate to: (1) comply with legal process, (2) enforce the Terms of Use, or (3) identify, contact or bring legal action against persons or entities who are or we believe will cause injury to us or a third party, or (4) otherwise protect the rights, property or personal safety of Mountain of Agents, its employees, Users or others.

Registration Information

The Personal Information you provide when you join our Services is used primarily to help us customize your online experience, increase the convenience of accessing new tools, products and services, and, if applicable, provide the products and/or services you purchase or request. Your username serves as a unique identifier in our record system, and together with your password is designed to prevent unauthorized access to any information you choose to store on the Site. The data you provide in your member profile (e.g., your name, agency affiliation, about, zip code, experience or the like) is used to help Users find real estate agents in their geographic area. In addition, we may share this information, in aggregate form, with our current and potential advertisers so that they can present advertisements more effectively. If you forget your password for any registered area of the Site, we have an automated password recovery system, which can be accessed by clicking on the Forget your password? link on the login page.

Email Subscriptions

We may use the email address you provide or that is provided to us when you rate a real estate agent to contact you for promotional or other purposes. You may have these communications terminated at any time by clicking on any "unsubscribe" link contained in a promotional email or by contacting us at support (at) mountainofagents.com with your request.

Real Estate Agent Information for Newsletters

We may offer a newsletter to keep you informed of the Services or other professional products and services. Additionally, information provided by you for the purposes of offering your services to others via the Services will be shared with others, including Users accessing or using the Services. This may include, without limitation, your full name, email address, state of license, address, phone number, graphic images and any other data intended to help Users identify or contact you and for your products and services.

Children’s Privacy

If you are under the age of 13 you should not register with us, provide information to us or use or access the Services. We do not collect Personal Information from any person we actually know is a child under the age of 13. If you have knowledge that a child under the age of 13 has submitted Personal Information to us, please email us at support (at) mountainofagents.com.

Accessing and Changing Personal Information

At this time, no Personal Information is collected from Users who are consumers only visiting the Site unless you rate and review a real estate agent. If you choose to rate and review a real estate agent, we will collect your Personal Information including the following information: first and last name, email address, and details about your transaction with the real estate agent you're reviewing. For Users who are real estate agents, you may view, edit or delete Personal Information you submitted on the Site by logging into the Site and clicking on the My account link at the top right of the Site. Once on the My account page, click any link in your dashboard to make changes to your public profile. If you require additional assistance, please email us at support (at) mountainofagents.com.

Protection of Information

Mountain of Agents uses reasonable efforts to comply with industry standard security measures to protect Personal Information. These include password protected access to Personal Information, limited access to the sensitive data, encrypted transfer of sensitive data submitted by Users. However, no method is fail proof and there may be security and privacy limitations which are beyond Mountain of Agent’s control.

Scope of This Privacy Policy: Outside Links

Be aware that our Site links to other websites that may collect personally identifiable information about you. This Privacy Policy only applies to the Site, and we are not responsible for the privacy practices or the content for any linked websites. You should refer to the privacy policies and statements of other websites or contact the respective webmasters of those websites to obtain information regarding their information collection, use and disclosure policies.

Sale of Business

We continue to develop our business and in doing so may sell our business or assets. Personal Information may be shared or transferred as part of the purchase of another business or sale of this business.

Contact Us

Of course, we appreciate your help in safeguarding the integrity of your own and others’ privacy. We hope you’ll use common sense whenever you disclose Personal Information over the Internet. Just as importantly, we encourage you to let us know immediately if you suspect that the information you share with us is being used in any way contrary to this Privacy Policy. Finally, unfortunately no data transmission over the Internet or the storage of information on servers can be guaranteed to be 100% secure and while we strive to protect your personal information, as described in this Privacy Policy, we cannot guarantee or warrant its complete security. By choosing to provide Personal Information to Mountain of Agents you understand and agree that the security, integrity and privacy of your information cannot be guaranteed.

If you have questions regarding this Privacy Policy or practices, please contact us by email at support (at) mountainofagents.com.